Alexa Drop-in Is Not Working (Quick Fixed)
For Amazon Echo devices, there is a feature called Alexa Drop-In that functions very similarly to an intercom and Users may utilize it to summon an Alexa device from inside their home.
But reportedly the Alexa Drop-in is not working for several users and they are confused now about what to do.
I am right here to exactly solve this issue and I’ll guide you with different effective ways so that you won’t face this problem in the future.
What You Can Do if Alexa Drop-in Is Not Working?
There can be different reasons that can cause the malfunctioning Alexa to drop in, and some of them include:
- Application glitch
- Automatic Drop-In is not configured
- The user account is not permitted
- Communications is disabled
- Internet connectivity issue
So I’ll explain some potential solutions to common problems in detail and you can try which method can work the best for you in fixing the drop-in functionality.
1. Automatic Drop-in Not Configured
A new update from Amazon made this function default-disabled and You won’t be able to utilize the drop-in functionality automatically unless you want to set it.
By speaking to Alexa and identifying the device you wish to utilize Drop in with, you may use the manual method if you need a quick repair.
Solution:
Still possible to perform manually as you may accomplish this by telling Alexa to “Drop In,” at which point a variety of possibilities will be shown for you to pick from.
Even though it needs some human input, this is still preferable to not using the Drop-In option at all.
2. Application Glitch
With one of its most recent applications, Amazon was able to develop a problem that unfortunately caused the drop-in functionality for many users to be broken.
Solution:
This application problem was only fixed, according to several impacted users, once they removed the program and reinstalled the most recent version.
According to reports, this workaround works on iOS and Android so There are two guides for removing the Alexa app listed below:
For Android:
- Tap on the Settings icon on your home screen and touch Apps from the main settings panel, then touch Apps once again!
- Find “Amazon Alexa” in the list of applications by scrolling through it and tapping on it!
- Tap delete and then provide your confirmation to delete the program from Amazon Alexa’s program Info page!
- Once the uninstallation is finished, use an Android device to re-install the most recent version of Amazon Alexa and You may manually download the software by opening Google Play Store.
- Check to see whether the problem has been fixed by attempting to utilize the Drop-In function once again.
For iOS:
- Open the Settings app from your home screen and select ‘Device’ Storage from the ‘Device’ menu under General in the Settings menu!
- Next, select “Amazon Alexa” by tapping on it from the next screen’s list of applications after scrolling through it!
- Tap “Delete App” from the Amazon Alexa window!
- Tap on Delete App once again to confirm the app’s uninstallation!
- Download and install the most recent version of Amazon Alexa You may also manually launch iTunes and look for the app.
3. The User Account Is Not Permitted
It’s conceivable that you’re having this problem because the user account you’re logged into isn’t set up to use the drop-in function.
Solution:
whether you press the conversation bubble at the bottom of the screen, Alexa can also show up and ask you whether you want to enable this option.
You may also manually enable the drop-in feature by following the steps below if utilizing the conversation feature didn’t trigger Alexa to ask you whether you want to do so:
- Click the action button in the top-left corner of the Alexa app after it is open and Select Contacts from the drop-down menu that just appears!
- Click on your profile from the Contacts page and make sure the toggle for Allow Drop In is turned on on the next screen!
- Next, click “OK” to confirm your choice and check to see whether the problem has been fixed by attempting to utilize the drop-in function once again!
4. Communication Is Disabled
Instances when device connectivity is disabled for certain of your devices are another situation that could cause this problem but the Communications tab of the Alexa App allows you to change these settings.
Solution:
- Launch the Alexa app and install it if you don’t already have it by downloading the relevant iOS or Android version!
- Select Settings from the newly appearing menu after tapping the menu symbol in the top left corner of the Alexa app!
- Select Amazon Household from the options menu and make sure the toggle for communication is turned on by tapping the first device on the Devices screen!
- Verify that Communications are turned on for all connected devices by going back to the device’s screen!
5. Internet connectivity issue
A poor internet connection will prevent the device from connecting to other Alexa-enabled speakers, which will prevent the Drop-In from functioning as intended.
Solution:
- Launch the Alexa app!
- Choose “Menu“!
- Select “Settings”!
- On your Echo device, tap!
- Select “Update Wi-Fi” from the menu.
Frequently Asked Questions
Do all Alexa devices allow Drop-Ins?
Any Alexa device that is linked to your Amazon account and has Drop In enabled is accessible via Drop In and If someone has permitted you, you can Drop Into your smartphone as well as to devices in your home, such as Echo speakers or Echo Show gadgets.
Can you disable Alexa Drop-In?
If you don’t want to receive Drop In calls, you may turn off the Drop-In capability on your Alexa device.
Can you disable Alexa Drop-In?
If you don’t want to receive Drop In calls, you may turn off the Drop-In capability on your Alexa device.
Final Words
Now that you are aware of what are the common problems that can cause the Alexa drop to not work properly and potential solutions to them you can surely solve this issue.
If you still face difficulty in solving the problem then do not hesitate to contact the customer service of Amazon and try out the fixes and let me know as well.
Related Posts
